Last updated: March 2026

Thank you for shopping at MJH Pellet. This Shipping Policy governs the processing and delivery of orders within Poland.

1. Scope of delivery

We ship within Poland .

2. Order fulfillment

• Processing time: Orders are processed within 1-3 business days
• Business Days: Orders are not processed, shipped, or delivered on weekends or public holidays.
• Cut-off time: Orders placed before 2:00 PM (CET) are processed the same business day; after this time, the next business day
• Shipping Confirmation: The customer will receive an email confirming that the order has been shipped.
• Tracking Update: Tracking information may take up to 24-48 hours to be active after shipment
• Delivery address: Orders are delivered to the address provided when placing the order.

3. Shipping methods and delivery time

• Delivery times are estimates and may vary depending on location or external factors.

4. Shipping costs

• Free shipping: Free shipping from 3 pallets in Poland. Less than 3 pallets? Shipping costs in the cart. 

5. Courier partners

We work with renowned logistics companies, including:

• GLS
• InPost

The choice of carrier depends on location and service availability.

6. Order tracking

• A tracking number will be provided once your order has shipped.
• Tracking information will be sent via email
• Updates may take up to 48 hours to appear after posting.

7. Delivery Information

• Deliveries are made from Monday to Friday
• No deliveries on weekends and holidays
• We do not ship to multiple addresses within one order.
• Please check your address details carefully before finalizing your order.

8. Delivery delays

Delays may occur for reasons beyond our control, such as:

• Courier Logistics Problems
• Weather conditions
• Increased seasonal traffic

9. Time zone

All hours stated in this policy are valid during:

CET – Central European Time (GMT +01:00, Berlin)

10. Contact

For any questions regarding shipping, please contact us:

• Website: https://mjhpellet.com/
• Company name: MJH Pellet
• Address: Jana Zamoyskiego 40/405, 05-850 Ożarów Mazowiecki, Poland
• Email: Info@mjhpellet.com
• Phone: +48 505 407 081
• Contact form: Here

Customer service hours:

• Monday – Friday: 9:00 a.m. – 5:00 p.m.
• Sunday: Closed
• Time zone: Central European Time (GMT +01:00)

Response time: We strive to respond within 1 business day